phmodern Privacy Policy

1. Introduction

Welcome to phmodern. We are committed to protecting the privacy and personal data of every Filipino player who uses our online casino and sports betting platform. This Privacy Policy explains how phmodern ("we," "us," "our," or the "Company") collects, uses, discloses, stores, and protects your personal information when you access or use the phmodern website and related services (collectively, the "Platform").

This Privacy Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It also reflects our obligations under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), which requires us to collect and verify certain personal information from all registered players.

By registering an account, accessing the Platform, or otherwise using phmodern services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the phmodern Platform. Capitalized terms not defined in this policy have the meanings given to them in the Terms & Conditions.

2. Information We Collect

phmodern collects personal information that is necessary to provide our services, comply with legal and regulatory obligations, and improve your experience on the Platform. The categories of personal information we collect include:

2.1 Identity and Contact Information

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Residential address (including barangay, city, province, and ZIP code)
• Valid email address
• Mobile phone number (Philippine mobile number preferred)

2.2 Identity Verification Documents

• Government-issued photo identification (Philippine passport, driver's license, PhilSys National ID, SSS ID, GSIS ID, PRC ID, or Voter's ID)
• Proof of address (utility bill, bank statement, or barangay certificate issued within the last three months)
• Selfie or live photo for biometric verification purposes
• Source of funds documentation where required by PAGCOR regulations

2.3 Financial Information

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) for withdrawal processing
• Transaction history including deposits, withdrawals, and betting activity
• Payment method details (we do not store full card numbers; only masked identifiers are retained)

2.4 Account and Gaming Activity

• Username and encrypted password
• Account registration date and login history
• Game play history, bet amounts, win/loss records, and session duration
• Bonus and promotion usage history
• Responsible gaming settings (deposit limits, loss limits, self-exclusion status)
• Customer support interactions and correspondence

2.5 Technical and Device Information

• IP address and approximate geolocation
• Device type, operating system, and browser type and version
• Unique device identifiers
• Referring website or application
• Pages visited, time spent on pages, and clickstream data
• Error logs and performance data

3. How We Collect Your Information

phmodern collects your personal information through the following means:

• Directly from you: When you register an account, complete identity verification, make deposits or withdrawals, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, pixel tags, and similar tracking technologies when you browse or use the Platform.
• From third parties: From identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and regulatory authorities such as PAGCOR, where permitted by law.
• From publicly available sources: Where necessary to verify your identity or comply with anti-money laundering obligations.

4. How We Use Your Information

phmodern uses your personal information for the following purposes:

4.1 Service Provision and Account Management

• To create and maintain your phmodern account
• To process deposits, withdrawals, and other financial transactions
• To enable you to play games, place bets, and participate in promotions
• To provide customer support and respond to your inquiries
• To send you account-related notifications (transaction confirmations, password resets, security alerts)

4.2 Legal and Regulatory Compliance

• To verify your identity and age (21+ requirement)
• To comply with PAGCOR licensing requirements and reporting obligations
• To prevent fraud, money laundering, terrorist financing, and other illegal activities
• To detect and prevent multiple accounts and bonus abuse
• To comply with court orders, legal processes, and law enforcement requests

4.3 Platform Improvement and Marketing

• To analyze usage patterns and improve the Platform's functionality and user experience
• To send you promotional offers, bonuses, and marketing communications (with your consent)
• To personalize content and game recommendations based on your preferences
• To conduct research and analytics to improve our services

4.4 Security and Fraud Prevention

• To monitor for suspicious activity and protect against fraud
• To enforce our Terms & Conditions and prevent prohibited activities
• To maintain the security and integrity of the Platform

5. Sharing Your Information

phmodern does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following categories of recipients, and only to the extent necessary:

5.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, fraud detection providers, cloud hosting providers, customer support platforms, and marketing service providers. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Regulatory Authorities

We may disclose your information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies when required by law or regulation.

5.3 Legal Obligations

We may disclose your information to comply with court orders, subpoenas, legal processes, or to protect the rights, property, or safety of phmodern, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Retention

phmodern retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Specifically:

• Active accounts: Personal information is retained for the duration of your account's active status.
• Closed accounts: After account closure, we retain your information for a minimum of five (5) years as required by PAGCOR regulations and anti-money laundering laws.
• Transaction records: Financial transaction records are retained for seven (7) years in compliance with Philippine tax and financial regulations.
• Marketing data: If you unsubscribe from marketing communications, we will retain only the minimum information necessary to honor your opt-out request.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

7. Data Security

phmodern implements industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access controls: Access to personal information is restricted to authorized personnel only, on a need-to-know basis.
• Secure infrastructure: Our servers are hosted in secure data centers with 24/7 monitoring, firewalls, and intrusion detection systems.
• Regular audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Employee training: All phmodern employees undergo data privacy and security training.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

8. Cookies and Tracking Technologies

phmodern uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for the Platform to function properly (login, session management, security)	Session or up to 1 year
Performance Cookies	Collect anonymous data about how you use the Platform to improve performance	Up to 2 years
Functional Cookies	Remember your preferences (language, currency, game favorites)	Up to 1 year
Marketing Cookies	Track your activity to deliver personalized ads and measure campaign effectiveness	Up to 2 years

8.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of the Platform. To learn more about cookies and how to manage them, visit www.allaboutcookies.org (informational reference only).

9. Your Rights Under the Philippine DPA

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information:

• Right to be informed: You have the right to know how your personal information is collected, used, and shared.
• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to correct inaccurate or incomplete personal information.
• Right to erasure (right to be forgotten): You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal information for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) days as required by the Philippine DPA.

10. Protection of Minors

phmodern services are strictly for individuals aged 21 years and above. We do not knowingly collect personal information from minors under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe that a minor has provided personal information to phmodern should contact us immediately at [email protected].

11. Changes to This Policy

phmodern reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the Platform. We will notify you of material changes by email (to the address associated with your account) or by displaying a prominent notice on the Platform.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

phmodern Data Protection Officer
Email: [email protected]
General Support: [email protected]

For complaints or concerns regarding data privacy, you may also contact the National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: www.privacy.gov.ph